Chris is an IT executive with 30+ years of expanding responsibility in management and technology consulting, including 25 years in the P&C insurance industry. An expert in both insurance and the supporting technologies, Chris has worked with many carriers and vendors in the selection, design, development, and implementation of enterprise insurance systems. Chris began his career with Andersen Consulting (Accenture) where he developed a passion for well-defined methodologies. He has a strong background in both waterfall and agile methodologies and received certifications as a Project Management Professional (PMP) and as a Certified Scrum Master (CSM). Chris has been a volunteer with the Insurance Accounting & Systems Association (IASA) and is a past president of the Texas Chapter.

Rob is the strategic and tactical lead for all major ITS technology initiatives including our test automation (ITAP), data migration (IDMP), and technology business management (ITBMP) platforms. While Rob has worn several hats over his 30+ years as a software professional (CTO, CIO, chief architect, and lead developer, among others), the fundamental underpinning of all these roles is an unabated zeal for envisioning, designing, and building innovative technical solutions. Prior to joining ITS in 2011, Rob was chief technology officer for a Pennsylvania-based policy system vendor.

Russ is a sales executive with 20+ years of experience helping organizations solve complex business and technology challenges. He has worked with carriers and insurance-focused organizations across multiple lines of business, supporting initiatives that span core system modernization, data and analytics, systems integration, and operational improvement. Russ has partnered with insurance leaders to deliver outcomes through modern services models, emphasizing disciplined execution, scalability, and measurable business value. His approach blends consultative selling with a strong understanding of delivery, enabling insurance clients to move from strategy to implementation with confidence.

Before being named Vice President of Services, Heather led ITS’s implementation and testing service groups working closely with clients to navigate the complexities of system implementations. Heather has more than 30 years of insurance experience and has performed a wide variety of roles with ITS since 2010. While working in underwriting for a medical malpractice carrier, Heather pursued a technical degree which she leveraged into a successful career in the company’s IT department. She is a past president of the IASA Texas Chapter and served on the board for ten years. Her passion for technology and business started when she joined the Business Professionals of America and won the office education employee of the year award.

Ken has an unparalleled ability to connect with our clients and deeply understand their project needs due to his 25 years in the insurance industry. Ken honed his skills in leadership through his army service, analytics at NASA working on weather modeling, programming at Progressive, actuarial analysis at Westfield, project management and business analysis at Prima Solutions, product management at National Interstate, and just about everything else there is to know about insurance at Perr&Knight. He is a certified Project Management Professional (PMP), a PMI – Agile Certified Practitioner, and a member of the PMI Central Ohio Chapter.

Nora is a seasoned leader with more than 37 years of experience in the insurance IT sector, including roles at the Texas Department of Insurance, multiple carriers, and consulting firms. Since joining ITS in 2010, she has worn many hats across the company, which has deepened her understanding of cross-functional needs and strengthened her ability to lead with agility and insight. As the leader of ITS’s Data Services practice, Nora oversees projects, vendor partnerships, and consultant teams. She drives operational excellence through SOP development, resource management, and adherence to best practices, while also supporting broader ITS functions. Learn more about our data strategy and data migration services.

Brandy has supported nearly every services team at ITS over the last ten years, including roles in system implementation, project management, business analysis, forms design and development, testing, and data migration. With 25 years of experience in the insurance industry, Brandy is deeply passionate about driving meaningful process improvements and helping teams cut through complexity to identify core problems and clear paths forward. She consistently applies best‑practice standards and proven methodologies to deliver practical, sustainable solutions. Equally important to her work is fostering strong, collaborative relationships that enable teams to perform at their best. By identifying issues early, streamlining processes, and driving collaboration, she has helped recover at‑risk initiatives—resulting in repeat client engagements for high‑impact results. Learn more about our testing services.

Vana prides herself on providing our clients with effective and efficient training solutions. She has more than 20 years of experience in the P&C insurance industry focusing on instructional design, process improvement, and training course development. Prior to joining the ITS team in 2012, Vana worked with a variety of carriers in roles ranging from claims adjuster to director of claims training and process implementation. Vana’s certification in ATD’s human performance improvement program is a testament to her ongoing commitment to helping others succeed. Learn more about our training services.