Based in Dallas, Texas, ITS is an insurance consulting and services firm specializing in the design, implementation, and utilization of technology to optimize critical business processes and achieve exceptional results.
Insurance Technology Services (ITS) serves insurance organizations of all sizes across the country. ITS provides system implementation support (including project management, business analysis, forms design, system development, testing, and legacy data conversion), process improvement services (including PMO establishment, quality assurance, and production support), and change management services (including end user training, organizational change planning, and business process reengineering), as well as proprietary insurance platforms for automated functional testing, data migration and technology business management. ITS helps insurance organizations manage and reduce risk by deploying agile teams with exceptional insurance and technical expertise to streamline implementations and boost the capabilities of existing IT staff.
Chris is an IT executive with 30+ years of expanding responsibility in management and technology consulting, including 25 years in the P&C insurance industry. An expert in both insurance and the supporting technologies, Chris has worked with many carriers and vendors in the selection, design, development, and implementation of enterprise insurance systems. Chris began his career with Andersen Consulting (Accenture) where he developed a passion for well-defined methodologies. He has a strong background in both waterfall and agile methodologies and received certifications as a Project Management Professional (PMP) and as a Certified Scrum Master (CSM). Chris has been a volunteer with the Insurance Accounting & Systems Association (IASA) and is a past president of the Texas Chapter.
Rob is the strategic and tactical lead for all major ITS technology initiatives including our test automation (ITAP), data migration (IDMP), and technology business management (ITBMP) platforms. While Rob has worn several hats over his 30+ years as a software professional (CTO, CIO, chief architect, and lead developer, among others), the fundamental underpinning of all these roles is an unabated zeal for envisioning, designing, and building innovative technical solutions. Prior to joining ITS in 2011, Rob was chief technology officer for a Pennsylvania-based policy system vendor.
Rhonda enjoys cultivating successful partnerships by building personal relationships with our clients, truly listening to their needs, and providing solid client service. She has more than 25 years’ experience in business development, sales management, product management, and account management in technology services. Rhonda’s background working with both small firms and global corporations provides her a broad perspective on the needs of her clients.
Marti leads our business development and account management services for the Midwest region, helping our clients maximize their opportunities and investments in their partnership with ITS. She plays a key role in fostering great relationships with our clients throughout their entire engagement and enjoys meeting new people. Prior to joining ITS in 2015, Marti worked 20+ years for a variety of companies within the insurance industry and has more than 35 years’ experience in sales, marketing, project management, implementation, and client relationship management. She is a volunteer with the IASA and maintains a general lines P&C insurance license.
Mitzi is a seasoned business development and technology professional with over 25 years’ experience delivering insurance solutions. Mitzi has worked with a wide variety of software vendors (PMSC, EIS Group, Xchanging, and EagleEye Analytics), insurance carriers and wholesalers (TIG and Superior Access), and service providers (Cognizant and Infosys), giving her a deep understanding of our clients’ needs. She has led system implementations for P&C, life & health, and group benefits. Mitzi believes the keys to success are a collaborative team mindset and open communication.
Mardee leads ITS’s implementation services group which brings all our services together to provide an end-to-end solution for implementing core insurance systems. As a former underwriter, she is passionate about creating a great end-user experience. Mardee has over 30 years’ experience in P&C insurance software consulting and business development with the last 10 years in various roles at ITS. She is a CPCU and has published several whitepapers on technology implementation best practices. Learn more about our implementation services.
Ken has an unparalleled ability to connect with our clients and deeply understand their project needs due to his 25 years in the insurance industry. Ken honed his skills in leadership through his army service, analytics at NASA working on weather modeling, programming at Progressive, actuarial analysis at Westfield, project management and business analysis at Prima Solutions, product management at National Interstate, and just about everything else there is to know about insurance at Perr&Knight. He is a certified Project Management Professional (PMP), a PMI – Agile Certified Practitioner, and a member of the PMI Central Ohio Chapter.
Since joining ITS in 2016, Glenda has developed a passion for helping clients through the complexities of migrating their legacy insurance data and managing data interface projects. She led the evolution of ITS’s renowned data migration methodology and practices. Glenda has more than 20 years’ experience in P&C and L&H insurance software development, support, and services, as well as strategic, marketing and management consulting experience. Before joining ITS, she was VP of client services at a healthcare technology startup and EVP of the Americas P&C Group at CSC. Learn more about our data migration services.
Vana prides herself on providing our clients with effective and efficient training solutions. She has more than 20 years’ experience in the P&C insurance industry focusing on instructional design, process improvement, and training course development. Prior to joining the ITS team in 2012, Vana worked with a variety of carriers in roles ranging from claims adjuster to director of claims training and process implementation. Vana’s certification in ATD’s human performance improvement program is a testament to her ongoing commitment to helping others succeed. Learn more about our training services.
Heather oversees the development of ITS’s testing methodologies and supports our clients and consultants to ensure high-quality delivery of our testing services. As product manager for ITS’s test automation platform (ITAP), she helps clients maximize the value of the tool and leads the product roadmap. Heather has 25+ years’ insurance experience and has performed a wide variety of roles with ITS since 2010. While working in underwriting for a medical malpractice carrier, Heather pursued a technical degree which she leveraged into a successful career in the company’s IT department. She is a past president of the IASA Texas Chapter and served on the board for ten years. Learn more about our testing services.